Customer Experience Coordinator
- Birmingham
- Vollzeit
- Zeitlich befristet

Deine Aufgaben
- Accurate data input into both BELFOR Systems, Xactware, Symbility and any other customer portals.
- Acting as the key liaison point between the customer, service centre and any contractors involved on claims, ensuring communication is precise
- Book appointments for both reactive and planned works electricians and plumbers
- Supporting customers with choosing their material choices for reinstatement works.
- Interim invoicing for reinstatement works
- Ensure SLA’s are adhered to and highlighting any issues to the Regional Operational Manager where necessary.
- To provide outstanding customer service always, remaining courteous and professional.
- Analysing and correcting financial data ensuring projected margins are accurate and PMC is updated weekly.
- Resolve customer queries and ensure any complaints are escalated to your Regional Operations Managers.
- Understanding of all contracts you are responsible for.
- Appointing and issuing purchase orders and communicating with suppliers as and when required.
- Adhere to & ensure compliance with BELFOR Health & Safety, Environment &Quality procedures for your local branch
- Flexibility to support across multiple contracts when required.
Dein Profil
Customer service and administration experience essential
Unser Angebot
- 28 days Annual Leave
- Annual Pay Review
- Betriebliche Altersvorsorge
- Life Insurance
- Health Cash Plan
- Employee Assistance Programme
- Induction and E Learnings
- Annual Flu vaccination
- Eye Test
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Kontakt
BELFOR UK
Kerry Hill