Claims Coordinator
- South London
- Vollzeit
- unbefristet

Bereit, wenn du es bist.
We are looking for a skilled and knowledgeable Claims Coordinator with a passion for excellent customer service to join our local team. In this role, you will help ensure that every touchpoint with BELFOR is engaging, efficient, and effective. As the first point of contact for our customers, you will manage job lifecycle workflows related to Restoration and Reinstatement following insurance claims. Striving to deliver the highest level of customer experience, you will be a key liaison between the policyholder, the insurance company, our in-house field teams (technicians, trades, and managers), and sub-contractors
Deine Aufgaben
- Taking ownership of the claim lifecycle from receipt of the initial instruction to job completion.
- Phone and email contact with the policy holder at all stages of the claim, including first contact, booking appointments and query resolution.
- Take responsibility for all administrative aspects of each claim, ensuring that client systems/portals (including case notes, logs, and records) are accurately maintained and within agreed Service Level Agreements.
- Serve as a central point of contact for policyholders, insurance clients, field technicians, and office teams to ensure efficient job completion.
- Schedule technicians according to job requirements on a day-to-day basis, optimizing time and minimizing travel.
Dein Profil
- Previous experience in administration, claims handling, or customer service.
- Experience in dealing with customers on the phone and demonstrating empathy with customers who may be distressed.
- An understanding of claims management tools and systems is an asset but not required.
- Experience of working in a team and supporting colleagues.
- GCSE Maths and English or equivalent
Unser Angebot
- 28 days Annual Leave
- Annual Pay Review
- Betriebliche Altersvorsorge
- Life Insurance
- Health Cash Plan
- Employee Assistance Programme
- Induction and E Learnings
- Annual Flu vaccination
- Eye Test
Neugierig?
Kontakt
BELFOR UK
Kerry Hill
* Soweit in dieser Stellenausschreibung nur die männliche und/oder weibliche Form verwendet wird, sind damit – im Interesse der besseren Lesbarkeit – alle Geschlechter gemeint.