Change Manager

BELFOR provides a comprehensive service for a variety of insurance companies by reinstating their customers’ homes after flood or fire damage and is undergoing rapid growth primarily in London.  The role is required to lead and manage the people-side of change associated with people, process and system change in the company – in 2026 this will involve supporting the implementation of a new ERP solution, ensuring successful adoption and sustained transformation across the business.

 ROLE PURPOSE

This role will focus on driving outcomes through the ADKAR change management framework, aligning stakeholders, and embedding new ways of working that support operational excellence and customer service in the insurance restoration and reinstatement sector.

• Change Leadership & Strategy:
  Develop and execute a comprehensive change management strategy using the ADKAR model to support the implementation of change of change.  Champion the transformation vision and ensure alignment with business goals and user needs. Translate technical system changes into business impacts and actionable change plans.
• Stakeholder Engagement & Communication:
  Identify and engage key stakeholders across departments, ensuring awareness, desire, and knowledge are built effectively. Design and deliver targeted communications that support each stage of the ADKAR model. Facilitate feedback loops to monitor sentiment and readiness throughout the transformation journey.
• Training & Capability Building:
  Collaborate with training teams to develop and deliver role-specific learning interventions. Ensure users have the ability and reinforcement mechanisms to adopt new processes and tools. Monitor post-training adoption and address capability gaps.
• Change Impact & Readiness Assessment:
  Conduct impact assessments to understand how changes affect roles, processes, and systems. Develop mitigation plans to address resistance and readiness challenges. Track and report on change readiness metrics and adoption KPIs.

SKILLS & EXPERIENCE REQUIRED

• Proven ability in supporting change or transformation in people, process or technology related change
• Proven experience in leading change management for ERP or large-scale technology implementations.
• Strong understanding and practical application of the ADKAR methodology.
• Experience in the insurance restoration and reinstatement industry or similar operational environments is highly desirable.
• Excellent stakeholder management, communication, and facilitation skills.
• Ability to work collaboratively with cross-functional teams including IT, operations, finance, and customer service.

 QUALIFICATIONS

• Bachelor’s degree in Human Resources, Business Administration, Psychology, or a related field.
  • Prosci Change management certification

• Annual Pay Review
• Health Cash Plan
• Workplace Pension Scheme
• Induction and E Learnings
• 25 Days Holiday (Plus Bank Holidays)
• Life Insurance