Senior Claims Coordinator - Falkirk

When damage stops dreams, we are at the start. When fires close doors, we open them. And when belts come to a standstill, we pull out all the stops. We are the world's largest loss adjuster with more than 12,500 employees in 30 countries. We are ready for whatever comes. Are you ready for us? BELFOR. Ready when you are.

​​​​​​​We are looking for a skilled and knowledgeable Claims Handler with a passion for excellent customer service to join our local team. In this role, you will help ensure that every touchpoint with BELFOR is engaging, efficient, and effective. As the first point of contact for our customers, you will manage job lifecycle workflows related to Restoration and Reinstatement following insurance claims. Striving to deliver the highest level of customer experience, you will be a key liaison between the policyholder, the insurance company, our in-house field teams (technicians, trades, and managers), and sub-contractors.

• Oversee the claims lifecycle from receipt of the initial instruction to job completion.
• Take responsibility for all administrative aspects of each claim, ensuring that client systems/portals (including case notes, logs, and records) are accurately maintained and within agreed Service Level Agreements.
• Serve as a central point of contact for policyholders, insurance clients, field technicians, and office teams to ensure efficient and exemplary job completion.
• Manage the regional administrative resource, providing support and guidance to other administration staff within the team to maintain workflow and quality standards.
• Schedule trades according to job requirements on a day-to-day basis, optimizing time and minimizing travel.
• Order materials in advance when necessary to keep workflows uninterrupted.
• Take lead responsibility for assessing customer satisfaction with BELFOR’s service and identifying any necessary remedial action.

• Previous experience in administration, claims handling, or customer service.
• Experience in planning and allocating work to field-based staff is preferred.
• Experience overseeing the work of others or supporting team workflow.
• An understanding of claims management tools and systems is an asset but not required.
• Strong literacy and numeracy skills.
• Proficiency in IT skills, including basic Excel use; experience with data analysis is a plus but not essential.
• Excellent communication skills with the ability to influence and engage effectively across all levels.

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• 28 days Annual Leave
• Annual Pay Review
• Employee Bonuses
• Retirement Pension Plan
• Life Insurance
• Health Cash Plan
• Employee Assistance Programme
• Induction and E Learnings
• Annual Flu vaccination
• Eye Test