Customer Experience Coordinator

When damage stops dreams, we are at the start. When fires close doors, we open them. And when belts come to a standstill, we pull out all the stops. We are the world's largest loss adjuster with more than 12,500 employees in 30 countries. We are ready for whatever comes. Are you ready for us? BELFOR. Ready when you are.

• Accurate data input into both BELFOR Systems, Xactware, Symbility and any other customer portals.
• Acting as the key liaison point between the customer, service centre and any contractors involved on claims, ensuring communication is precise
• Book appointments for both reactive and planned works electricians and plumbers
• Supporting customers with choosing their material choices for reinstatement works.
• Interim invoicing for reinstatement works
• Ensure SLA’s are adhered to and highlighting any issues to the Regional Operational Manager where necessary.
• To provide outstanding customer service always, remaining courteous and professional.
• Analysing and correcting financial data ensuring projected margins are accurate and PMC is updated weekly.
• Resolve customer queries and ensure any complaints are escalated to your Regional Operations Managers.
• Understanding of all contracts you are responsible for.
• Appointing and issuing purchase orders and communicating with  suppliers as and when required.
• Adhere to & ensure compliance with BELFOR Health & Safety, Environment &Quality procedures for your local branch
• Flexibility to support across multiple contracts when required.

Customer service and administration experience essential

• 28 days Annual Leave
• Annual Pay Review
• Retirement Pension Plan
• Life Insurance
• Health Cash Plan
• Employee Assistance Programme
• Induction and E Learnings
• Annual Flu vaccination
• Eye Test