Customer Experience Coordinator

Qui sommes-nous ?

Nous savons ce que nous faisons - BELFOR est le leader mondial de la réparation des dommages. Notre base en Allemagne : sur plus de 40 sites avec plus de 1.100 collaborateurs. Nous sommes impatients de vous rencontrer - devenez vous aussi un réparateur !

Vos tâches

• Accurate data input into both BELFOR Systems, Xactware, Symbility and any other customer portals.
• Acting as the key liaison point between the customer, service centre and any contractors involved on claims, ensuring communication is precise
• Book appointments for both reactive and planned works electricians and plumbers
• Supporting customers with choosing their material choices for reinstatement works.
• Interim invoicing for reinstatement works
• Ensure SLA’s are adhered to and highlighting any issues to the Regional Operational Manager where necessary.
• To provide outstanding customer service always, remaining courteous and professional.
• Analysing and correcting financial data ensuring projected margins are accurate and PMC is updated weekly.
• Resolve customer queries and ensure any complaints are escalated to your Regional Operations Managers.
• Understanding of all contracts you are responsible for.
• Appointing and issuing purchase orders and communicating with  suppliers as and when required.
• Adhere to & ensure compliance with BELFOR Health & Safety, Environment &Quality procedures for your local branch
• Flexibility to support across multiple contracts when required.

Votre profil

Customer service and administration experience essential

Notre offre

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