Customer Experience Coordinator
- Birmingham
- Full-time
- Da temporaneo a permanente

Chi siamo?
Sappiamo quello che facciamo - BELFOR è leader mondiale nel settore del risanamento dei danni. La nostra base in Germania: oltre 40 sedi con più di 1.100 dipendenti. Non vediamo l'ora di sentirvi - diventate anche voi restauratori!
I vostri compiti
- Accurate data input into both BELFOR Systems, Xactware, Symbility and any other customer portals.
- Acting as the key liaison point between the customer, service centre and any contractors involved on claims, ensuring communication is precise
- Book appointments for both reactive and planned works electricians and plumbers
- Supporting customers with choosing their material choices for reinstatement works.
- Interim invoicing for reinstatement works
- Ensure SLA’s are adhered to and highlighting any issues to the Regional Operational Manager where necessary.
- To provide outstanding customer service always, remaining courteous and professional.
- Analysing and correcting financial data ensuring projected margins are accurate and PMC is updated weekly.
- Resolve customer queries and ensure any complaints are escalated to your Regional Operations Managers.
- Understanding of all contracts you are responsible for.
- Appointing and issuing purchase orders and communicating with suppliers as and when required.
- Adhere to & ensure compliance with BELFOR Health & Safety, Environment &Quality procedures for your local branch
- Flexibility to support across multiple contracts when required.
Il tuo profilo
Customer service and administration experience essential
La nostra offerta
- 28 days Annual Leave
- Annual Pay Review
- Regime pensionistico aziendale
- Life Insurance
- Health Cash Plan
- Employee Assistance Programme
- Induction and E Learnings
- Annual Flu vaccination
- Eye Test
Siete curiosi?
Allora candidatevi subito presso il datore di lavoro numero 1. Nella vostra candidatura indicate la vostra qualifica, il luogo di lavoro, la retribuzione desiderata e la prima data di inizio possibile. Candidatevi ora!
Contatto
Kerry Hill
BELFOR UK