Customer Experience Coordinator

  • Birmingham
  • Full-time
  • Da temporaneo a permanente

Chi siamo?

Sappiamo quello che facciamo - BELFOR è leader mondiale nel settore del risanamento dei danni. La nostra base in Germania: oltre 40 sedi con più di 1.100 dipendenti. Non vediamo l'ora di sentirvi - diventate anche voi restauratori!

I vostri compiti

  • Accurate data input into both BELFOR Systems, Xactware, Symbility and any other customer portals.
  • Acting as the key liaison point between the customer, service centre and any contractors involved on claims, ensuring communication is precise
  • Book appointments for both reactive and planned works electricians and plumbers
  • Supporting customers with choosing their material choices for reinstatement works.
  • Interim invoicing for reinstatement works
  • Ensure SLA’s are adhered to and highlighting any issues to the Regional Operational Manager where necessary.
  • To provide outstanding customer service always, remaining courteous and professional.
  • Analysing and correcting financial data ensuring projected margins are accurate and PMC is updated weekly.
  • Resolve customer queries and ensure any complaints are escalated to your Regional Operations Managers.
  • Understanding of all contracts you are responsible for.
  • Appointing and issuing purchase orders and communicating with  suppliers as and when required.
  • Adhere to & ensure compliance with BELFOR Health & Safety, Environment &Quality procedures for your local branch
  • Flexibility to support across multiple contracts when required.

Il tuo profilo

Customer service and administration experience essential

La nostra offerta

  • 28 days Annual Leave
  • Annual Pay Review
  • Regime pensionistico aziendale
  • Life Insurance
  • Health Cash Plan
  • Employee Assistance Programme
  • Induction and E Learnings
  • Annual Flu vaccination
  • Eye Test

Siete curiosi?

Allora candidatevi subito presso il datore di lavoro numero 1. Nella vostra candidatura indicate la vostra qualifica, il luogo di lavoro, la retribuzione desiderata e la prima data di inizio possibile. Candidatevi ora!

Contatto


Kerry Hill

BELFOR UK