Change Manager

Wie zijn wij?

Ben jij klaar voor BELFOR?

Brand-, storm- of waterschade: je moet er niet aan denken. Wanneer dit gebeurt zorgt BELFOR er voor dat mensen en bedrijven deze nare ervaring zo snel mogelijk achter zich kunnen laten door eigendommen te herstellen en de schade te minimaliseren.

BELFOR  Nederland is ruim 35 jaar geleden begonnen als saneringsbedrijf voor brandschade in en aan woningen. Tegenwoordig doen wij veel meer en hebben wij in Nederland zes vestigingen waar wij ons inzetten bij diverse calamiteiten. BELFOR is de wereldwijde marktleider op het gebied van reconditionering en innoveert in eigen laboratoria en testruimtes. Daarom werken jij en je collega’s altijd met de beste innovaties! Met meer dan 12.000 collega’s verspreid over 55+ landen wordt onze kennis en expertise dagelijks toegepast.

Wij staan 24/7 klaar om te helpen wanneer het er echt aan toe doet, en daar komt natuurlijk flink wat bij kijken.  Respect, betrokkenheid en betrouwbaarheid zijn kernwaarden waar wij dagelijks mee op pad gaan, kan jij je hier ook in vinden? Lees dan verder om meer te leren over de mogelijkheden bij BELFOR!

BELFOR provides a comprehensive service for a variety of insurance companies by reinstating their customers’ homes after flood or fire damage and is undergoing rapid growth primarily in London.  The role is required to lead and manage the people-side of change associated with people, process and system change in the company – in 2026 this will involve supporting the implementation of a new ERP solution, ensuring successful adoption and sustained transformation across the business.

 ROLE PURPOSE

This role will focus on driving outcomes through the ADKAR change management framework, aligning stakeholders, and embedding new ways of working that support operational excellence and customer service in the insurance restoration and reinstatement sector.

Jouw taken

• Change Leadership & Strategy:
  Develop and execute a comprehensive change management strategy using the ADKAR model to support the implementation of change of change.  Champion the transformation vision and ensure alignment with business goals and user needs. Translate technical system changes into business impacts and actionable change plans.
• Stakeholder Engagement & Communication:
  Identify and engage key stakeholders across departments, ensuring awareness, desire, and knowledge are built effectively. Design and deliver targeted communications that support each stage of the ADKAR model. Facilitate feedback loops to monitor sentiment and readiness throughout the transformation journey.
• Training & Capability Building:
  Collaborate with training teams to develop and deliver role-specific learning interventions. Ensure users have the ability and reinforcement mechanisms to adopt new processes and tools. Monitor post-training adoption and address capability gaps.
• Change Impact & Readiness Assessment:
  Conduct impact assessments to understand how changes affect roles, processes, and systems. Develop mitigation plans to address resistance and readiness challenges. Track and report on change readiness metrics and adoption KPIs.

Jouw profiel

SKILLS & EXPERIENCE REQUIRED

• Proven ability in supporting change or transformation in people, process or technology related change
• Proven experience in leading change management for ERP or large-scale technology implementations.
• Strong understanding and practical application of the ADKAR methodology.
• Experience in the insurance restoration and reinstatement industry or similar operational environments is highly desirable.
• Excellent stakeholder management, communication, and facilitation skills.
• Ability to work collaboratively with cross-functional teams including IT, operations, finance, and customer service.

 QUALIFICATIONS

• Bachelor’s degree in Human Resources, Business Administration, Psychology, or a related field.
  • Prosci Change management certification

Ons aanbod

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