Customer Experience Coordinator

Kim jesteśmy?

Wiemy, co robimy - BELFOR jest światowym liderem na rynku likwidacji szkód. Nasza baza w Niemczech: w ponad 40 lokalizacjach zatrudniamy ponad 1.100 pracowników. Czekamy na Twoją wiadomość - zostań również restauratorem!

Twoje zadania

• Accurate data input into both BELFOR Systems, Xactware, Symbility and any other customer portals.
• Acting as the key liaison point between the customer, service centre and any contractors involved on claims, ensuring communication is precise
• Book appointments for both reactive and planned works electricians and plumbers
• Supporting customers with choosing their material choices for reinstatement works.
• Interim invoicing for reinstatement works
• Ensure SLA’s are adhered to and highlighting any issues to the Regional Operational Manager where necessary.
• To provide outstanding customer service always, remaining courteous and professional.
• Analysing and correcting financial data ensuring projected margins are accurate and PMC is updated weekly.
• Resolve customer queries and ensure any complaints are escalated to your Regional Operations Managers.
• Understanding of all contracts you are responsible for.
• Appointing and issuing purchase orders and communicating with  suppliers as and when required.
• Adhere to & ensure compliance with BELFOR Health & Safety, Environment &Quality procedures for your local branch
• Flexibility to support across multiple contracts when required.

Twój profil

Customer service and administration experience essential

Nasza oferta

Ciekawi?